Terms of service

Terms & Conditions

Welcome to Popback Clothing.

These Terms & Conditions govern your use of popbackclothing.com (the “Website”) and any purchases you make through the Website.

By accessing the Website, creating an account or placing an order with us, you agree to these Terms & Conditions together with our Privacy Policy, Returns & Refunds Policy, Delivery Policy and any other policies displayed on the Website.

Nothing in these Terms & Conditions affects your statutory rights as a consumer.

1. About Us

popbackclothing.com is operated by:

Legal Business Name: Pop Back Limited
Trading Name: PopBack Clothing
Registered/Business Address: 62 Coral Court, London, N112RA
Company Number: 17427645
Email: info@popbackclothing.com

References in these Terms to “Popback Clothing”, “we”, “us” or “our” mean the business operating popbackclothing.com.

2. Using Our Website

You may use our Website only for lawful purposes.

You must not:

misuse, interfere with or attempt to gain unauthorised access to the Website or its systems;
introduce viruses, malware or other harmful technology;
use automated systems to scrape or extract Website content without our permission;
use our Website or content for fraudulent or unlawful purposes; or
reproduce or commercially exploit Website content without permission from the relevant rights holder.

We may restrict or suspend access to the Website where reasonably necessary for security, maintenance, suspected fraud or misuse.

3. Placing an Order

When you place an order through popbackclothing.com, you are making an offer to purchase the products contained in your order.

After submitting an order, you will normally receive an order confirmation email. This confirms that we have received your order but does not necessarily mean that your order has been accepted.

Unless we tell you otherwise, a contract between you and Popback Clothing is formed when we confirm that your order has been dispatched.

We reserve the right to refuse or cancel an order before acceptance where there is a legitimate reason to do so, including:

the product being unavailable;
incorrect pricing or product information;
suspected fraud or unauthorised payment;
restrictions imposed by a supplier or brand;
unusually large or abnormal order quantities;
suspected commercial resale activity; or
an inability to deliver to the address provided.

If payment has already been taken for an order we cannot accept, the relevant amount will be refunded.

4. Product Information

We take reasonable care to ensure that product descriptions, photographs, sizes, colours, specifications and other information displayed on popbackclothing.com are accurate.

However, product photographs are provided for illustration purposes and there may be minor differences between images displayed on your screen and the physical product.

In particular:

colours may appear slightly different depending on your device, display and screen settings;
packaging may occasionally differ from photographs;
manufacturers may make minor packaging or presentation changes; and
measurements may be subject to reasonable manufacturing tolerances.

These provisions do not affect your rights where a product is materially different from its description.

5. Product Condition & Quality Control

Unless clearly stated otherwise on the relevant product page, products sold by Popback Clothing are new and unused.

In some circumstances, outer or manufacturer packaging may have been opened as part of an inspection or quality-control process before dispatch.

Where this happens, the product itself remains new and unused.

Minor marks, creases or variations to disposable outer packaging that do not affect the product itself will not normally mean that the product is defective.

This does not affect your statutory rights if the product itself is faulty, damaged, not as described or otherwise does not meet the standards required by law.

6. Licensed Products, Brands & Trademarks

Popback Clothing sells products featuring a variety of brands, characters, entertainment properties, trademarks and other intellectual property.

Unless expressly stated otherwise, trademarks, logos, characters, artwork and brand names appearing on products remain the property of their respective owners and rights holders.

Their appearance on popbackclothing.com does not transfer any intellectual property rights to Popback Clothing or to customers purchasing the products.

Where a product is described by us as officially licensed, that description relates to the merchandise offered for sale and does not mean that Popback Clothing itself owns the relevant character, brand or intellectual property.

7. Prices

All prices displayed on popbackclothing.com are shown in Pounds Sterling (£) unless otherwise stated.

Prices will include VAT where VAT is applicable.

Delivery charges, where applicable, will be shown separately before you complete your purchase.

We may change our prices at any time, but changes will not normally affect an order for which a contract has already been formed.

8. Pricing & Website Errors

We make reasonable efforts to ensure that prices, promotions, product information and availability shown on our Website are accurate.

Occasionally, genuine errors may occur.

If we discover an obvious pricing or product-information error before accepting your order, we may contact you and give you the opportunity to purchase the product at the correct price or cancel the affected item or order.

If we cancel an order for which payment has already been taken, the relevant amount will be refunded.

Nothing in this section allows us to remove or restrict rights that you have under applicable consumer law.

9. Payment

Payment must be made using one of the payment methods made available at checkout.

Depending on the payment method selected, payment may be authorised or collected when your order is placed or processed.

Payments may be processed on our behalf by third-party payment providers.

You confirm that you are authorised to use the payment method provided when placing your order.

Where a payment is declined, reversed, flagged for suspected fraud or otherwise cannot be successfully processed, we may suspend or cancel the relevant order.

10. Availability

All products are subject to availability.

Adding an item to your basket does not reserve that item.

Although our inventory systems are designed to keep stock information accurate, there may occasionally be circumstances where an item becomes unavailable after an order has been placed.

If we cannot supply an item, we will notify you and refund any amount paid for that item.

11. Delivery

Available delivery methods, estimated delivery times and delivery charges will be displayed during checkout or within our Delivery Policy.

Estimated delivery dates are estimates unless we specifically agree otherwise.

We aim to deliver orders within the timescales displayed on our Website and, unless otherwise agreed, within the period required by applicable consumer law.

You are responsible for providing a complete and accurate delivery address.

Risk in the goods passes to you when the goods are delivered into your physical possession or the possession of a person identified by you to receive them.

Please see our Delivery Policy for further information.

12. Cancelling an Online Order

If you are purchasing as a consumer, you will normally have a legal right to change your mind and cancel an online purchase.

For most goods, you have 14 days from the day you receive your order to tell us that you wish to cancel.

Once you have told us that you wish to cancel, you generally have a further 14 days to return the goods.

Certain products may be excluded from the statutory cancellation right where an exemption under applicable law applies, including certain personalised or bespoke products and certain sealed goods where the seal has been broken and the relevant legal exemption applies.

Further information about cancellations and returns is contained in our Returns & Refunds Policy.

13. Returns & Refunds

Where you exercise your statutory right to cancel an eligible online purchase, we will refund the amount required by law.

This will generally include the price paid for the returned products and the cost of our least expensive standard delivery option offered when you placed your order.

Any additional amount paid for premium, express or upgraded delivery above the standard delivery cost does not normally have to be refunded.

Unless the item is faulty, incorrect or otherwise covered by our Returns & Refunds Policy, you may be responsible for the cost of returning unwanted products where you have been informed of this requirement.

You may inspect and try products in the same way that you reasonably would in a physical shop. We may be entitled to reduce a refund where the value of a product has been reduced because it has been handled beyond what is reasonably necessary to establish its nature, characteristics and fit.

Please read our Returns & Refunds Policy before making a return.

14. Faulty, Damaged or Incorrect Products

Your statutory consumer rights are separate from our standard returns policy.

Products supplied to consumers must meet the requirements of applicable consumer law, including being:

of satisfactory quality;
fit for their normal purpose; and
as described.

If you receive an item that is faulty, damaged, incorrect or materially different from its description, please contact us as soon as reasonably possible.

Depending on the circumstances and your legal rights, you may be entitled to a refund, repair, replacement or other remedy.

Nothing in these Terms & Conditions limits your statutory rights.

15. Reseller & Bulk Purchase Policy

Popback Clothing primarily operates as a retail business and does not currently operate a general wholesale purchasing programme unless expressly stated otherwise.

We reserve the right, before accepting an order, to limit quantities or refuse orders where we reasonably believe products are being purchased primarily for commercial resale, where supplier restrictions apply, or where an order quantity is inconsistent with normal retail purchasing.

We may also place an order on hold while we carry out reasonable checks.

If we cancel an affected order after payment has been taken, the relevant payment will be refunded.

16. Promotions, Discount Codes & Offers

From time to time, we may offer promotions, sales or discount codes.

Unless stated otherwise:

promotional codes cannot be exchanged for cash;
promotional codes may have expiry dates;
some products or brands may be excluded;
only one promotional code may be used per order;
offers may be subject to stock availability; and
promotional codes must be entered correctly before completing checkout.

Any additional terms applicable to a particular promotion will be displayed alongside that promotion.

We reserve the right to withdraw or correct a promotion where there has been an obvious error, misuse or fraud, subject always to applicable consumer law.

17. Intellectual Property

The content of popbackclothing.com, including its Website design, Popback Clothing branding, graphics, photographs created for us, text, layout and other original content, is protected by intellectual property laws where applicable.

You may use the Website for your own personal and non-commercial use.

You may not reproduce, distribute, modify, republish, sell or commercially exploit our original Website content without prior permission.

Third-party trademarks, characters, logos, artwork and other intellectual property displayed on products remain the property of their respective rights holders.

18. Our Liability

Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful for us to do so.

In particular, nothing excludes or limits liability for:

death or personal injury caused by negligence;
fraud or fraudulent misrepresentation; or
your statutory consumer rights.

If you are purchasing as a consumer, we are responsible for losses that are a foreseeable consequence of our breach of these Terms or our failure to use reasonable care and skill.

We are not responsible for losses that could not reasonably have been foreseen when the contract was made.

Products sold through Popback Clothing are intended for personal consumer use unless otherwise stated. We are therefore not responsible for business losses such as loss of profit, revenue, business opportunities or business interruption arising from a consumer purchase, to the extent permitted by law.

19. Website Availability

We aim to keep popbackclothing.com available and operating correctly but cannot guarantee uninterrupted or error-free access at all times.

We may temporarily suspend, restrict or alter parts of the Website for maintenance, security, upgrades or other operational reasons.

Where reasonably possible, we will seek to minimise disruption.

20. Third-Party Services & Links

Our Website may contain links to third-party websites or use services provided by third parties, including payment providers, delivery companies and social-media platforms.

We are not responsible for the content or operation of third-party websites that we do not control.

Your use of third-party services may also be subject to that provider’s own terms and privacy policies.

21. Privacy & Cookies

We process personal information in accordance with our Privacy Policy.

Our Website may also use cookies and similar technology as explained in our Cookie Policy.

Please review these policies to understand how information is collected, used and protected.

22. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our business, Website, services or applicable laws.

The version applying to your purchase will generally be the version in force when you placed your order.

Changes made after a contract has been formed will not retrospectively remove your contractual or statutory rights.

The latest version will always be published on popbackclothing.com together with its most recent update date.

23. If Part of These Terms Is Invalid

If any provision of these Terms & Conditions is found by a court or other competent authority to be invalid or unenforceable, the remaining provisions will continue to apply.

24. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

If you are a consumer resident in Scotland or Northern Ireland, you will continue to benefit from any mandatory protections provided by the laws applicable to you and may be entitled to bring proceedings in the courts of the part of the United Kingdom in which you live.

Nothing in these Terms affects any mandatory consumer rights that apply to you.

25. Contact Us

If you have a question about an order, return, product or these Terms & Conditions, please contact us:

Popback Clothing
Email: info@popbackclothing.com
Address: 62 Coral court, London, N112RA

We aim to deal with customer enquiries and complaints fairly and as quickly as reasonably possible.